We stand behind every job we do. If the results don't meet your expectations, call us — we come back and re-clean the area at no charge. No arguing. No hoops. No fine print.
Our promise: If any area we cleaned doesn't meet the standard we quoted, we return within 5 business days and re-clean it — completely free of charge.
Most companies use a satisfaction guarantee as marketing language. We use it as an operating standard. Before we leave a job, we walk the work with you — and if something isn't right, we catch it then.
If an issue surfaces after we've packed up, contact us within 7 days. We'll schedule a return visit at no charge to address the specific area or concern. No bill. No argument about whose fault it is.
We can back this up because we do the work right the first time — proper equipment, correct pressure settings, appropriate chemicals for each surface. The guarantee exists for exceptions, not as a substitute for quality.
Book With Confidence →Three steps. That's it. We've made this as frictionless as possible because a guarantee that's hard to use isn't a guarantee.
Call, text, or email us with what didn't meet expectations. A photo helps but isn't required. We're easy to reach — you'll speak with an owner.
Under 2 minutesWe'll confirm a time to come back — typically within 5 business days. No second invoice, no debate about scope. We address the concern.
Within 5 business daysWe re-clean the area until it's right. You confirm it meets the standard. That's the end of the transaction — no charge, no follow-up invoice.
At zero cost to youFree estimate · No deposit required · Guaranteed results
We believe in plain language. Here's exactly what the guarantee applies to so there are no surprises on either side.
"I had a concern about one section of the driveway after they left. Sent a text, got a response in an hour. They came back two days later and took care of it without any pushback. That's rare."
"As a property manager I've dealt with a lot of contractors who disappear after the invoice. Willow Wash is completely different. They own their work and they stand behind it."
"Roof came out clean, the house looks new. They walked the property with me before leaving to make sure I was happy. Never had a contractor do that before. Worth every penny."
Get a free estimate today. If you're not completely satisfied with the results, we come back and make it right — at no charge. That's the whole deal.
We don't offer a guarantee to win the booking — we offer it because we've built a process that rarely needs it. Here's why.
Every job is run by Burch and Jayden — the two people whose name and reputation are on the line. There's no unskilled day labor standing between you and accountability.
We use soft wash systems on roofs and sensitive surfaces, and dial in pressure for harder surfaces like concrete. The correct approach for the surface means fewer re-cleans.
Standard practice is to walk the completed work before packing up. Most issues are caught on-site — before they become a callback — because we look for them.
Every job starts with a Jobber quote that specifies scope. When the job and the quote match, disputes disappear. You know what you're getting before work starts.
When something unexpected happens — a damaged surface, an unforeseen material reaction — we're covered. You don't absorb costs that aren't yours to carry.
We're a two-person operation building long-term client relationships in the Bay Area. Every unhappy client costs more than a free return visit. We're financially motivated to get it right.
Nothing. Every job is automatically covered. You don't need to ask for it, register anything, or pay extra. If you have a concern within 7 days of job completion, contact us and we handle it.
This depends on what was represented at booking. If we quoted the stain as removable and it remains after our work, that's on us — we return and address it. If we flagged the stain as a permanent condition at the estimate stage and you accepted that, it falls outside the guarantee scope. We're honest about what's achievable upfront precisely to avoid this situation.
Rain after job completion is a new environmental condition, not a quality issue — so it falls outside the guarantee window. However, if the rain reveals a cleaning miss that was underneath (e.g., a spot we didn't reach), that's a different situation and we'd treat it accordingly. When in doubt, send us a photo and we'll give you an honest answer.
Call or text (669) 254-7406. You'll reach an owner directly. A photo of the concern is helpful but not required. We'll confirm a return visit date — usually within 5 business days — and that's it.
Our guarantee is structured as a free return visit — we come back and fix the problem. This is how we prefer to resolve issues because it lets us actually make it right rather than just financially settle it. In exceptional circumstances, refunds are handled on a case-by-case basis. Call us and we'll have an honest conversation about your situation.
Yes. The same guarantee applies to commercial exterior cleaning, post-construction cleanup, and all other services we offer. The scope and claim window are identical regardless of job size.
Job completion date — the day the work was performed. Your Jobber invoice will have the service date on it. If you're ever on the line about timing, just contact us. We're not looking for reasons to deny a legitimate concern.
Free estimate, no obligation, no deposit. If the results don't meet the standard we quoted, we come back and make it right at no charge. That's the Willow Wash guarantee.
(669) 254-7406Serving San Jose · Santa Clara · Sunnyvale · Palo Alto · Fremont · Los Gatos · Saratoga · and the broader Bay Area